Shipping policy

CARGO AND RETURN PROCESS

  • SHIPPING PROCESS
  • Your orders will be processed within "1-5" working days and your cargo tracking number will be sent to you by e-mail. When ordering, we recommend that you make sure that your e-mail address is written correctly and check your spam / junk boxes in order to receive your information mails.
  • Our packages delivered to the cargo company will be delivered to you within "1-5" business days, during holidays, public holidays or campaign periods, changes in this process may occur due to density. Unfortunately, transactions cannot be made on weekends.
  • Return Procedure
  • You can return the product or products you want to within the framework of the following return conditions, by filling out the return form, which you can find on our website , within 14 days from the date you receive the order, you can send it back to us with the product as specified in the form. In order for the products to be exchanged or returned, the following return conditions must be complied with.
    • The product(s) you wish to exchange/return must be unused, undamaged and must not have lost its original form.
    • If you wish, our contracted cargo Our cargo code with Domestic Cargo; You can send using
    • An information mail will be sent to you within 1-5 working days after we receive your return package.

Return Terms

I want to exchange my purchase, what should I do?

Products purchased through the Glo Studio website cannot be exchanged one-to-one. The product(s) you want to exchange must be returned to us and a new order must be created on the website.

I want to return my purchase, what should I do?

You can return your order within 14 days from the date you receive your order. You can send your product back by filling out the form on our website . When your product reaches us, it will be evaluated by the authorities and an information e-mail will be sent to you when your return is accepted. You must send the product you will return with the original invoice and fill in the return section on the back of the invoice, complete, unused and undamaged packaging . If the invoice of the product is corporate, you must send it together with a return invoice issued by the institution for the return process, not including the cargo share, issued as "Product Unit Price + VAT".

Within how many days do I have to return the purchased product ?

You can return or exchange your product within 14 days from the moment you receive your product by following the return procedure above.

Can I change the colour or size of the product I receive?

Products purchased through the Glo Studio website cannot be exchanged one-to-one. The product(s) you want to exchange must be returned to us and a new order must be created on the website.

How can I return the purchased product if it is defective ?

At Glo Studio, all products are subjected to quality control in order not to make you a victim. Nevertheless, if you encounter such a situation you can request a refund. For this, it is enough to follow the return procedure.

 

For more information; info@glostudio.co